This privacy policy explains how Clinique TCF collects, uses, communicates and protects the personal information of visitors to our website www.kliniquetcf.com.
We place great importance on protecting your personal information and we are committed to processing it in accordance with applicable laws, in particular Law 25 (Québec) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
1. Personal information collected
We may collect certain personal information when you:
complete a contact form;
make an appointment with us;
subscribe to a newsletter;
request a quote or information about our services;
browse our website.
The personal information collected may include:
your first and last name;
your email address;
your telephone number (if provided);
your company name;
your website (if provided);
any information you choose to send us in a message.
We may also collect certain technical information, such as:
your IP address;
the type of device or browser used;
the pages visited;
the duration of the visit;
certain browsing data via cookies or analytics tools.
2. Use of personal information
We use the personal information collected to:
respond to your contact requests;
schedule and manage appointments;
send you information about our services;
provide our services or carry out a mandate;
improve our website and the user experience;
analyze the performance of our pages and marketing campaigns;
ensure the security and proper functioning of the site.
We collect only the information reasonably necessary for the purposes described above.
3. Consent
By sending us your personal information through our website, you consent to its collection, use and communication in accordance with this privacy policy.
You may withdraw your consent at any time, subject to certain legal or contractual obligations, by contacting us using the contact details indicated below.
4. Sharing of personal information
We do not sell your personal information.
We may, however, share certain personal information with third-party service providers when this is necessary to operate our business or our website, for example:
Wix (website hosting and forms);
appointment-booking tools;
newsletter / email marketing tools;
analytics tools (e.g. Google Analytics);
payment processors (if applicable);
advertising tools (e.g. Meta Pixel, Google Ads), if used.
These providers may process certain data on our behalf and are required to ensure an appropriate level of protection.
5. Hosting and transfer outside Québec or Canada
Our website may be hosted or operated using technology providers whose servers or operations may be located outside Québec or Canada.
By using our site, you understand that certain personal information may be transferred, stored or processed in other jurisdictions, where it could be subject to applicable local laws.
6. Cookies and similar technologies
Our site may use cookies and similar technologies in order to:
ensure the proper functioning of the site;
remember certain preferences;
analyze site traffic and use;
measure the performance of our content or advertisements;
improve the user experience.
You can generally configure your browser to refuse certain cookies or to be notified when they are used. However, certain features of the site could be affected.
If we use a cookie consent banner, you will be able to manage your preferences at the time of your visit.
7. Retention of personal information
We retain personal information only for as long as necessary for the purposes for which it was collected, or to comply with our legal, regulatory, tax or contractual obligations.
When the information is no longer necessary, we take reasonable measures to securely destroy or anonymize it.
8. Security measures
We implement reasonable administrative, technical and physical security measures to protect personal information against:
loss;
theft;
unauthorized access;
disclosure;
modification;
misuse.
However, no system offers absolute security, and we cannot guarantee complete protection against all risks.
9. Your rights
Subject to applicable laws, you may have the right to:
access the personal information we hold about you;
request the correction of inaccurate or incomplete information;
withdraw your consent, where applicable;
request the deletion of certain information, subject to our legal obligations;
file a complaint regarding the management of your personal information.
To exercise any of these rights, please contact us using the details below.
10. Person responsible for the protection of personal information
In accordance with applicable laws, the person responsible for the protection of personal information is:
Charbel Ibrahim
Clinique TCF
charbel.ibrahim@cliniquetcf.com
11. Links to third-party sites
Our site may contain links to third-party websites, platforms or services. We are not responsible for their privacy practices and we invite you to review their own policies.
12. Changes to this policy
We may modify this privacy policy at any time to reflect changes in our practices, our services or legal requirements.
The date of the last update will appear at the top of this page.
13. Contact us
For any questions concerning this privacy policy or the way we process your personal information, you can contact us at:
Clinique TCF